We try to make ordering as easy as possible. Order by Phone: Call 1-888-566-6385, Mon-Friday 8:30 a.m. to 5:30 p.m. EST. Order by Fax: You can fax us your order at (352) 797-8669. Order by Mail: 15241 Telcom Dr., Brooksville, FL 34604, USA.
*all prices subject to change without notice.
Payment of your order can be made by check, money order, accepted credit cards, or on alternative approved terms.
Typically items weighing less than 50 pounds will ship via United Parcel Service (UPS). Standard ground delivery is generally used unless you specify an expedited service, such as Next Day Air or Second Day Air. Shipments via truck will normally be made for packages weighing over 50 pounds, over-sized packages, and delicate items requiring special handling.
Unless otherwise indicated, prices shown are F.O.B. point-of-origin, which is usually the manufacturer or our warehouse. For oversized packages among other conditions, a handling fee may be added to your invoice. The shipping and any applicable handling charges will be identified separately on your order.
Certain items will be shipped via truck. The carrier is responsible for “tailgate delivery” only, meaning that drivers are only required to bring merchandise to the tailgate of their vehicle. It is the customer’s responsibility to move merchandise inside of the location. If you do not have the facilities or personnel to unload truck delivered items, please advise us so that we can make the required arrangements. Products such as examination tables that weigh over 200 pounds will often require additional delivery services, such as lift-gate and inside delivery.
Incomplete or Damaged Orders
Upon receipt of your order please inspect and count your packages. Have the delivery person note and sign for shortages or damage to the outer container on all copies of the delivery receipt. Do not refuse the shipment unless visible damage appears to be extensive.
Open all of the containers before moving the merchandise and check for damage to the goods. Should there be damage or shortages, immediately call us at 1-800-452-4566. Hold on to shipping containers and packaging materials. Do not return the merchandise. We will assist you in arranging an inspection and filing a claim with the carrier.
In order to expedite your request to return merchandise the following information should be available: Reason for return, Model Number, Serial Number, Customer/Company Name and Invoice Number. Upon authorization of the return, please ship your items back to Modul USA at the address specified.
Requests for returns due to customer error will only be accepted for 30 days after shipment date. All returns, regardless of the return reason are subject to a handling/restocking fee of up to 20% of the item price. Custom orders are non-returnable.
Returns are subject to inspection to determine the condition of products prior to issuance of credit. A $20 per item inspection fee will be charged on all return merchandise that is found to be in an abused or unsanitary state. Credit will not be given for items damaged due to improper packaging or shipping damage.
Freight/Shipping charges associated with the returned merchandise from the original order will not be credited. Freight for returned merchandise must be shipped prepaid freight. (Collect shipments will be rejected).
We work hard to make sure that there are no disagreements with our customers. However, if legal action is necessary, it must be settled within the legal jurisdiction of Hernando County, Florida.